FAQ

Frequently Asked Questions

When will my items be shipped?

Your items will be shipped within 2 business days.  We are excited to prepare, package, and ship your items!

Shipping times are calculated with business days, which are Monday-Friday, not including holidays. 

Where are my items shipping from?

Most items will be shipped from Pennsylvania, but some items ship from California.

How will my items be shipped?

You will have options of shipping methods at check out.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we cannot make any changes. We are unable to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

What if my package is returned to the seller as undeliverable?

Any packages returned to us within two weeks of shipment that are labeled by the shipping carrier as undeliverable will be refunded immediately. Refunds will be issued to the payment method used for that specific order. Packages returned as undeliverable after two weeks will be refunded as store credit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out, does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?

If you don't love your purchase you have 30 days from receipt of your items to arrange for a return.  Please contact us at support@pink-peonies.com with your order number and the item(s) you’d like to return.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us immediately at support@pink-peonies.com so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue.